HELP FILE

What is the maximum number of people who can attend my session?

The maximum amount of individuals who can participate in your session (including organizers, staff and attendees) will vary depending on the subscription plan that your account uses.

Note: The instructions below apply to online accounts only. If you are on an offline account, please contact a LogMeIn representative to find your participant limit.

Topics in this article:

Find my participant limit

Increase your participant limit

Find my participant limit

To view your maximum attendee limit, you can launch a session instantly and view the Attendees pane to locate the maximum number of participants for your plan tier.

If you are the billing contact for your account, your attendee limit is listed on your billing statement. For more information, please see View Your Invoice History.

Increase your participant limit

If you are the billing administrator on your account, you can upgrade to a different subscription plan to increase your per-session participant limit. See Change Your Subscription Plan to learn how to upgrade your subscription plan or here to learn about plans and pricing.

If you are not the billing administrator on your account, please contact them and request that they upgrade subscription plans.

Note: If a plan is changed while an organizer on the account is in-session, they will have to exit and then restart the session before changes will take effect.Scheduled GoToMeeting sessions cannot be upgraded to GoToWebinar or GoToTraining sessions. Each scheduled conference type is unique, and non-transferable. If you would like to switch a meeting to a webinar or training, you will have to reschedule your event with the proper product which will result in new session IDs and phone numbers.