HELP FILE

Set Up and Run User Sync

User Sync is a service in the Admin Center. User Sync enables you to set up rules to automatically update product entitlements and roles for your SCIM-based* users in response to updates in your Active Directory.

* SCIM is the System for Cross-domain Identity Management that defines how user identities are managed across multiple systems, generally over the Internet.

User Sync is designed to be set up based on the groups defined in the Active Directory (and updated via the Active Directory Connector), enabled, and then left to run in the background as user updates are captured from the Active Directory.

User Sync in Admin Center running

Access User Sync

Now that you have installed, configured, and run the ADC v2, you can access User Sync as follows:

  1. Log in to the Admin Center at https://admin.logmeininc.com.
  2. In the left navigation, select User Sync.
  3. Now you can begin creating and/or modifying existing sync rules and priorities, as well as manage custom attributes if you had added any when configuring the ADC.
  4. Once finished, toggle on the switch for the "User Sync is on" option to apply the rules and priorities.

Troubleshooting User Sync

If you run User Sync and the sync fails, detailed banner(s) are displayed to inform you of the reason for the failure (e.g., users have existing accounts, out of licenses, etc.).

For each type of failure, you can click Details to view the list of users that were unable to be synced, and take appropriate action by either contacting support or purchasing more licenses to accommodate more users. Once the cause of the failure is resolved, you can click Retry sync to run the sync again. Additionally, sync failure messages are also logged in the Activity History.