HELP FILE

Roles FAQs

Review these GoToWebinar roles. If you are part of a multi-user account (i.e., account with more than one organizer), you could potentially hold one or more of the listed roles below. If you are part of a single-user account, you hold all the roles (i.e., you are also the billing admin and can manage your account and product settings from within your account rather than the Admin Center.

Session roles

Organizer

This is the basic user role for an account. An organizer has a GoToWebinar account and manages and hosts sessions that attendees can then join. Organizers have control of all in-session features including starting, recording, and ending the webinar. While scheduling a session, an organizer can designate other attendees to be organizers or panelists. During a session, the scheduling organizer is the default presenter and may either begin presenting or pass the presenter controls to another organizer or panelist.

Co-organizer

An organizer can add co-organizers to their sessions before or during a session, allowing them to have access to some organizer tools and features and to help with facilitating sessions. Although co-organizers can access all the same in-session features as the organizer, they can only start webinars on the organizer's behalf if they are members of the organizer's same GoToWebinar account. They also do not have access to post-session features like reporting, archiving recordings, and follow-up emails.

Panelist

A panelist is like a guest speaker of a webinar. They can present their screen if given Presenter rights by the organizer, share their webcams, and/or answer questions assigned to them during a session. Panelists can also be given the presenter controls at any time during the session and are able to speak on the conference call by default. Note that Panelists do not need to have GoToWebinar accounts to participate in web events.

Presenter

A presenter is the person who is sharing their screen with the audience. The GoToWebinar organizer is always designated as the initial presenter but the presenter role can be easily passed to another organizer, panelist or attendee. Presenters may also give other organizers or panelists the ability to control their keyboard and mouse.

Attendee

Attendees do not need an account with GoToWebinar to join an organizer's session. They do not have or need any login information and have very limited control once in session. By default, attendees can view the presenter's screen but is initially muted (in listen-only mode) to minimize background noises that would detract from the presentation. If you're using integrated audio conferencing, the organizer can unmute up to 25 participants (including panelists and other organizers), whether they're using telephone or computer mic and speakers (VoIP). If additional attendees need to speak, a corresponding number of unmuted participants will first need to be muted since only 25 participants may be unmuted at any time. Organizers can also make an attendee a panelist so that they may speak during the session.

During the session, attendees can ask questions, download handouts, take poll surveys, chat (by organizer request) and be promoted (by organizer request).

Account roles

Account administrator

The account administrators are organizers with special privilege and access to the Admin Center where they can add and manage the organizers in the account. They can also update product settings and manage reports for the account. Note that there is no limit to how many organizers can be account admins for any given GoToWebinar account.

Billing contact

The billing contact is an account administrator with special privilege to the account's subscription plan. They can change plans, modify the billing information and manage other account settings. Note that only one account admin can be the billing admin for any given GoToWebinar account.

User comparison chart

Feature Attendees Panelists Organizers Account
Admins
Billing
Contact
Account required
Join sessions
Schedule and host sessions
Manage personal settings
Add and manage other organizers
Manage account-wide settings
Change subscription plans
Change billing information