HELP FILE

Mute and Unmute your Attendees

Organizers can mute their attendee's audio at any time during the session, with the following exceptions:

  • If an attendee mutes themselves, the organizer cannot unmute them. Instead, the organizer can ask them to unmute themselves.

  • If an attendee has not entered their Audio PIN, they will be listed as an unidentified caller and you will not be able to mute them. You can ask them to enter their Audio PIN.

Topics in this article:

Mute and unmute a single attendee

Mute and unmute all attendees

 

Mute and unmute a single attendee

By default, all attendees are automatically muted when they join the webinar.

  1. In the Attendees pane, click the Audio icon next to the desired attendee's name. Green icons represent unmuted attendees, and orange icons represent muted attendees.
  2. If an organizer attempts to unmute a self-muted attendee, they will be prompted to automatically unmute or remain muted.
 

Mute and unmute all attendees

  1. At the bottom of the Attendee pane, click the Mute All or Unmute All icon.
  2. To unmute all attendees, click Yes.
  3. Attendees will then be "soft-muted", which means they have full audio control and may unmute themselves at any time.

 

Related

Audio Help and FAQs

Available Audio Modes

Switch Audio Modes in Session

Mute and Unmute Yourself

Join Sessions Muted

Test your Mic and Speakers (VoIP)

Set Default Audio Options

Enable/Disable On-Hold Beeps and Entry Chimes