HELP FILE

Run Reports and View History

GoToWebinar allows you to export reports of your meeting history, attendee stats, and more. You can choose from several different types of reports to generate, depending on what details you are looking for.

Generate a report

This tool comes in handy when you need details on your sessions including attendee information, questions and answers,, and more. All data will be exported to an Excel (.xlsx) or comma-separated values (.csv) file.

1. Log in to your account online.

2. Select Generate Reports in the left navigation.

3. Select the report type:

  • Registration Report – Shows when each person registered for the training and their answers to the registration questions.
  • Attendee Report – Shows details about each attendee, including registration information and how long they attended the session.
  • Performance Report – Shows high-level statistics on the session.
  • Survey Report – Shows a session’s Survey questions and attendee’s answers.
  • Recorded Webinar Report – Shows details about viewers and when the recording was downloaded.

3. Choose a date range within the last year, or choose specific From and To dates to filter your report data.
4. Click Show Webinars to see the results.

5. To export the data, click Generate Excel Report.

Be notified of report status via email

When you're generating and running reports for a large amount of registrants, it can often take up to 15 minutes. Rather than staying on the reports page and waiting, you will receive notification emails of the report status.

1. Once you select Generate Report, you will see a Spinning icon letting you know that the generating process has begun.

  • If the report takes less than 15 seconds to generate, it will be immediately downloaded onto your computer.
  • If the report takes longer than 15 seconds to generate, you will see a new message assuring you that and email will be sent to you when the report is ready for download and that you may leave the page without interrupting the generating process.

2. When a report has been successfully generated, you will receive an email with a Download Report link. If the report was not successfully generated, you will receive an email with a link to try generating and running the report again.

View past reports

You can access any reports that you've ran within the last 7 days. This means viewing and downloading past reports without having to generate them again. To access, these reports, you can use the Download Report link provided in the email sent to you. This link will remain active for 7 days after the report was run, and then it will expire.