Delete users

When admins delete users, they are removed them from the Admin Center and prohibits their access to applications. Alternatively, admins can remove a user's product entitlements, which removes their access but allows them to remain as a user in the Admin Center. If the deleted user is created again using the same email address, their old organizerKey will be used, and their webinar history will also be available.

If the user is enabled with a collaboration product (e.g., GoToMeeting, GoToWebinar, etc.) when they are in the process of being deleted, you can reassign any meetings for the deleted users. You can also reassign meetings for a user at any time (e.g., the user goes on vacation) from the User Details page.

1. Log in to the Admin Center at

2. Select Manage Users in the left navigation.

3. Click the Filter by drop-down to choose the filter you want to use. Once you make the selection, the list is immediately updated.

4. Choose the user or users you want to delete and click Delete users.

5. Click Reassign meetings to see if the selected users have any scheduled meetings, and to reassign the meetings to another organizer as necessary.

6. Click Save in the reassign screen to make the new assignments. The organizers you selected will see the new meetings in their account and on any calendar they have integrated with GoToMeeting.

7. Click Delete to complete the deletion. The users lose access to the GoTo applications and their user history is erased.


Using the Admin Center

Manually Add Users to Your Account

View Administrative Activity History