HELP FILE

Customize Emails for Webinar Event Registrants

Organizers can decide when and how emails are sent to their registrants, panelists, attendees, and absentees before and after webinars.

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Access Email Settings

  1. Log in at https://global.gotowebinar.com.

  2. On the Dashboard, either schedule a new event or select an existing one.
  3. Scroll and open the Emails section.

Send confirmation emails to registrants

  1. Under "Confirmation email to registrations", click Do not send a confirmation email .
  2. Click the Send email tab and edit the email subject line and enter custom text if desired.
  3. To preview before saving, click Preview. Otherwise, click Save.

Send reminder emails to registrants and panelists

  1. Under "Reminder email" click Do not send a reminder email.
  2. Click the Send email tab and schedule your reminder email to be sent once or more than once. You can send up to 3 reminder emails.
    • 1 to 6 hours before the event start date and time
    • 1 to 6 days before the event start date and time.
  1. Edit the email subject line and enter custom text if desired.
  2. To preview before saving, click Preview. Otherwise, click Save.

Send follow-up emails to attendees and absentees

  1. Under "Follow-up email" and "To Attendees" or "To Absentees", click Do not send a follow-up email.
  2. Select when you'd like your email to be sent.
    • 1 to 6 weeks after the event.
    • 1 to 6 days after the event.
    • 1 to 6 hours after the event.
  1. Check the Send me a copy of the follow-email box if you'd like a copy.
  2. Edit the email subject line and enter custom text if desired.
  3. Check the Include certificate with follow-up email box to send a certificate of attendance. Note that certificates cannot be sent to absentees.
  4. Click + Add video to attach a recording to your email. Select a video and click Add.
  5. To preview before saving, click Preview. Otherwise, click Save.

Related

Manage Webinar Event Registration

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Set a Registrant Limit

Approve or Deny Event Registrants

Source Tracking

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