HELP FILE

Cancel a Webinar

You can cancel a webinar at any time. For a webinar series or sequence, you have the option of canceling either all sessions or individual sessions.

Topics in this article:

Cancel all sessions in a webinar

Cancel a session in a webinar (sequence)

Cancel a session in a webinar (series)

Cancel all sessions in a webinar

1. Log in at https://global.gotowebinar.com.

2. Select My Webinars in the left navigation, then open the webinar you wish to cancel.

3. On the Manage Webinar page, click Cancel Webinar.

4. You will be reminded that canceling the webinar will also revoke all of its registrants. Click Yes, Cancel Webinar to continue with the cancellation.

5. You'll be prompted to send a cancellation email to registrants. If desired, modify the subject and/or body of the email, then click Send.

Note: You will not see this step if you did not have any registrants for the session.

Cancel a session in a webinar (sequence)

1. Log in at https://global.gotowebinar.com.

2. Select My Webinars in the left navigation, then open the webinar you wish to change.

3. Click Edit in the Date and Time section.

4. Click the Cancel icon next to the sessions you wish to cancel.

5. If you wish to notify the participants of the schedule change, enable the "Notify all participants of these changes" check box (recommended).

6. Click Save when finished.

Cancel a session in a webinar (series)

1. Log in at https://global.gotowebinar.com.

2. Select My Webinars in the left navigation, then open the webinar you wish to change.

3. Click the Cancel icon next to the sessions you wish to cancel.

4. Click Yes, Cancel Webinar to continue with the cancellation. If the session has registrants, you will be reminded that canceling the webinar will also revoke all of its registrants.

5. You'll be prompted to send a cancellation email to registrants (if applicable). If desired, modify the subject and/or body of the email, then click Send.

Note: You will not see this step if you did not have any registrants for the session.

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