Billing and Cancellation FAQs
Review frequently asked billing and cancellation questions.
Have a new email address? Want to change passwords? See Change Your Email Address for more information.
Your plan is set to auto-renew, but you can cancel the next payment at any time. See Cancel Your Subscription Plan for more information.
You can change your subscription plan level at any time to unlock advanced features, add additional seats or change your billing period. See Change Your Subscription Plan for more information.
Yes, changing your plan will not affect your previously scheduled sessions. You can always switch to a higher attendee limit prior to your scheduled event.
Log in to your account, and select My Account > Change Plan. Then select a plan and click Purchase Now.
Plan changes will be automatically adjusted and pro-rated against your current account balance. We’ll send you a confirmation email receipt after the changes are completed.
- If your new plan selection increases your subscription price, you’ll be prompted to enter payment. Once finished, you’ll have instant access to the features for the new plan. Your subscription billing date will change to reflect the date of the change in plan.
- If your new plan selection decreases your subscription price, we’ll credit your account and apply the credit toward your next scheduled payment. Your subscription billing date will change to reflect the date of the change in plan.
We’re glad you’re back! See Cancel Your Subscription Plan for more information.
You can see your account history by logging in and viewing your recent billing activity at the bottom of the page.
Contact Global Customer Support and we'll take care of all your questions and requests.
You can see all your receipts by logging in and clicking My Account > View All Activity. We’ll also send a receipt via email for your first subscription purchase, subsequent renewals and any time you change your subscription plan.