HELP FILE

Approve or Reject Webinar Registrants

If desired, organizers can choose to manually approve or reject webinar registrants. Otherwise, automatic approval is selected by default.

Set up approval method

  1. Log in at https://global.gotowebinar.com.
  2. Select My Webinars in the left navigation.
  3. Click the title of the webinar to access the Manage Webinar page.
  4. Under Registration Settings, click Edit.
  5. In the Approval section, select 1 of the approval options:
    • Automatic Approval: Registrants will immediately receive information on how to join the webinar once they register.
    • Manual Approval: You must approve registrants before they receive information on how to join the webinar.
  6. If you'd like to receive an email every time someone registers, select the "Registration Notification" check box. If you don't select this option, you can return to the Manage Webinar page where you can click Manage or the registrant number link in the Manage Registration section to approve or deny registrants.
  7. Click Save.

Approve, deny or cancel registration

  1. Log in at https://global.gotowebinar.com.
  2. Select My Webinars in the left navigation.
  3. Click the title of the webinar to access the Manage Webinar page.
  4. Under Registration Settings, click Edit.
  5. Click View in the Tracking Registrants section.
  6. On the Manage Webinar page, scroll down to the Registration Management section.
  7. Click Manage or the number of registrants to approve or deny registrants.
  8. On the Registrants page, select one or multiple registrants from the Pending Approval tab, and then click Approve or Deny.
    • Approved registrants will receive a confirmation email and will be moved to the Approved tab on the Registrants page. You can still cancel their registration after they've already been approved, and they will be moved to the Deny tab.
    • Denied registrants will be moved to the Deny tab, where you can still approve them if you change your mind.

To view a registrant's details, click the registrant's name on the Registrants page:

  • Status: Waiting Approval, Approved or Denied
  • Registered: Date that the person registered for the webinar
  • Email: Registrant's email address
  • Registration Answers: Submitted responses to custom registration questions

To export registration data to Excel, click Registration Report on the Registrants page.

To resend the confirmation email, click a registrant's name from the Registrant's page, and then click Resend Confirmation Email on the Registrant Details page.

Related

Manage Webinar Registration

Share Webinars

Set a Registrant Limit

Add Fields to Webinar Registration Form

Customize Emails for Webinar Registrants

Customize the Registration Confirmation Page

Source Tracking