HELP FILE

Approve or Deny Event Registrants

Organizers can choose to manually approve or reject webinar event registrants. Otherwise, automatic approval is selected by default.

Are you seeing a different dashboard? You aren't running the new GoToWebinar experience! Click here for help on the classic experience.

Change approval method

  1. Log in at https://global.gotowebinar.com.

  2. On the Dashboard, either schedule a new event or select an existing one.
  3. Scroll and open the Registration section.
  4. Under "Approval", select 1 of the approval options.
    • Automatic Approval – Registrants will immediately receive confirmation on how to join the event once they register.
    • Manual Approval – You must approve registrants before they receive a confirmation on how to join the event.
  1. If you'd like to receive a notification every time an attendee registers, click Send Email under "Registration Notification". Email will default to your GoToWebinar account email address.

Approve, deny, or cancel registration

  1. Log in at https://global.gotowebinar.com.

  2. On the Dashboard, click the icon notifying you of pending registrants. You can use this view to view registrant details as well.
  3. Select one or multiple registrants from the Pending list and click Approve or Deny.
    • Approved registrants will receive a confirmation email and be moved to the Approved tab. You can still cancel their registration after they've already been approved.
    • Denied registrants will be moved to the Denied tab. You can still approve their registration after they've already been denied.
  1. If denied, you can choose to send a "registration denied" email.

Related

Manage Webinar Event Registration

Set a Registrant Limit

Approve or Deny Event Registrants

Source Tracking

Add Fields to Webinar Registration Form

Customize the Registration Confirmation Page