TROUBLESHOOTING

Why is my Firefox continuously opens new tabs?

Issue

When I launched my session FireFox keeps opening many new browser windows

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining

Procedure

Answer

Cause

Resolution

  • Quit your Firefox session through task manager .
  • Relaunch Firefox and do not hit restore session .
  • Click on the 3 lines in upper right hand corner of Firefox browser .

  1. Click on Tools
  2. Click on Options
  3. Click Applicatons
  4. Find citrixonline and click on it .
  5. Change drop down to Always Ask
  6. Relaunch Firefox and move about and see if issue resolved.
  7. Now try to rejoin the session.

*** Ensure the launcher file is selected next time instead of the browser.

Additional Information

When you change the launcher setting to select the browser Firefox will continue to search for the browser to open.