TROUBLESHOOTING

Test, Poll, Evaluation or Survey type drop down menu missing on Manage Webinar/Training pages

Issue

There have been intermittent reports of the Test, Poll, Evaluation or Survey question type drop down missing from the Manage Webinar or Training pages

Objective

Environment

  • GoToWebinar
  • GoToTraining
  • Chrome
  • Firefox
  • Windows
  • Mac OSX

Procedure

Answer

Cause

Unknown at this time, believed to be related to javascript

Resolution

Workaround:

  • Use a different browser such as Internet Explorer or Edge
or
  • If using an alternate browser is not acceptable you can temporarily disable Javascript on the Manage Polls/Survey/Test or Evaluation page itself and Refresh the page to prompt the drop down to appear.

Additional Information

Be sure to re-enable Javascript after making the changes or the post-log in page will not load and may cause other functions that require JavaScript not to work properly