TROUBLESHOOTING

Error: "You do not have permission to access Admin Center"

Issue

Admin gets Error: "You do not have permission to access Admin Center" when accessing Admin Center.

Objective

Environment

  • GoToWebinar
  • GoToTraining
  • Chrome

Procedure

Answer

Cause

Resolution

  1. Log out of account
  2. Clear browser cache and history
  3. Log in to account
  4. Click Admin Center link in menu

Additional Information