TROUBLESHOOTING

Error: 'There was an error processing your purchase' when trying to purchase GoToWebinar

Issue

  • GoToMeeting trial created with an email with a '+' in it
  • Attempts to buy GoToWebinar using same trial account email address directly from www.gotowebinar.com
  • Error: There was an error processing your purchase.  Please correct your billing info'
  • Credit card information valid

Objective

Environment

  • GoToMeeting trial accounts with a '+' in the email address

Procedure

Answer

Cause

The + in the email address is not getting read correctly

Resolution

Purchase the additional plan after logging into your account, instead of from the product landing page.

Additional Information

A fix for this issue will be coming in the next few months. No determined ETA at this time.