TROUBLESHOOTING

Error: "Recording will be enabled once your audio is connected" when using private conference call audio

Issue

  • Error when trying to record
  • Unable to record when using Private Audio Conferencing
  • Error: "Recording will be enabled once your audio is connected"

User-added image

Objective

Environment

  • GoToMeeting
  • GoToTraining
  • v7.31 b6291
  • Windows

Procedure

Answer

Cause

Under investigation.

Resolution

Workaround:

  • The version of the desktop application will need to be rolled back, please contact our technical support department for this request

or
  • Edit the audio to use GoTo's Built-In Audio

Additional Information

A ticket has been filed with our engineering team, no ETA has been provided at this time.