TROUBLESHOOTING

Error: "[Recording Title] wasn't correctly enabled for sharing. Please try again'

Issue

  • Unable to Publish recording
  • My Recordings page shows an error:  "[Recording Title] wasn't correctly enabled for sharing. Please try again'

Objective

Environment

  • GoToTraining
  • Online cloud recording

Procedure

Answer

Cause

Intermittent failure to process recording.

Resolution

Please Note: These steps only apply to GoToTraining

Workaround: Manually upload the recording

  1. Click the x to close out of the error
  2. Click the download icon 
  3. Click Upload a Recording
  4. Click Select a File
  5. Select the downloaded recording file
  6. Click Open
  7. The recording will upload and process, the system will email the organizer once it is available for playback

Additional Information