TROUBLESHOOTING

Desktop Application Does Not Install on Computer

Issue

  • Desktop application does not install on computer after running installation file, but application can run on the computer
  • Installation file disappears after opening file

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • Windows

Procedure

Answer

Cause

Possible corrupt registry keys

Resolution

Run the Microsoft tool by visiting here

Additional Information