TROUBLESHOOTING

Chat box does not auto-scroll as messages are received in a GoToTraining or GoToWebinar session

Issue

Chat box does not scroll as new messages are received in the GoToWebinar and GoToTraining chat panes.

Objective

Environment

  • GoToTraining
  • GoToWebinar
  • GoToMeeting v8.2 or higher
  • Windows
  • Internet Explorer 10

Procedure

Answer

Cause

Machines with Iinternet Explorer 10 are causing auto scroll to not work

Resolution

1. Upgrade to Internet Explorer 11
2. Ensure you are using GoToMeeting v8.2 or higher

Additional Information

An additional fix to support IE 10 will be included in an upcoming GoToMeeting build.