TROUBLESHOOTING

Automatic download fails in Internet Explorer

Issue

  • Automatic download files in Internet Explorer
  • Have to manually download when using Internet Explorer
  • Automatic download works in other browsers

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • GoToMyPC
  • GoToAssist Remote Support
  • Windows
  • Internet Explorer

Procedure

Answer

Cause

Caused by this security update for Internet Explorer: https://support.microsoft.com/en-us/kb/3183038

Resolution

Workarounds:

  • Roll back the Windows KB Updates involved

or
  • Manually download

or
  • Use an alternate browser such as Google Chrome or Mozilla FireFox

Additional Information

Please see this Windows known issue article for more information regarding this KB Update: https://support.microsoft.com/en-us/kb/3192665