QUESTION AND ANSWER

How Can I Record My Non-GoToMeeting Audio?

Issue

Objective

Environment

  • Windows
  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • Non-GoToMeeting Telephone Audio

Procedure

Answer

An external hardware device is required to patch a non-GoToMeeting telephone call in to GoToMeeting recordings. One such device is the Dynametric TLP-102. Any similar hardware device should work.
Once the device is connected, the following steps will allow GoToMeeting to capture audio from that device in recordings (Windows only):

  1. Right-click the GoToMeeting icon in the System Tray
  2. Click Preferences
  3. Click Recording
  4. Select Use your own audio service
  5. Click OK

Cause

Resolution

Additional Information