QUESTION AND ANSWER

Can I Record Own Conference Call with GoToMeeting?

Issue

Objective

Environment

  • Windows
  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • External phone conference system

Procedure

Answer

An external hardware device is required to patch a non-GoToMeeting telephone call in to GoToMeeting recordings. One example among others, is the Dynametric TLP-102. Any similar hardware device should work the same.
Once the device is connected between your phone and PC, the following steps will allow GoToMeeting to capture audio from that device in recordings (Windows only):

  1. Right-click the GoToMeeting icon in the System Tray
  2. Click Preferences
  3. Click Recording
  4. Select Use your own audio service
  5. Click OK

Cause

Resolution

Additional Information