HELP FILE

Why do I get a "could not connect" error when I try to join a session?

The "could not connect" error appears when a network issue is preventing GoToTraining from connecting to the LogMeIn servers. It might just be that your WiFi is out, but most often this is caused by a firewall that is blocking GoToTraining.

Test your network connection

Configure

Are you connected to the internet?

We know, we know... silly question. But just for the sake of being thorough, go ahead and double check for us. Is your internet connection up and running?

Do you have a firewall?

Many people use personal firewall software like McAfee, Norton or Windows Firewall to block unwanted viruses. Since these programs work by blocking unknown applications from being downloaded onto your computer, it's possible that your firewall software is blocking the download of GoToMeeting.

See How do I configure GoToTraining to work with firewalls? for more information.

Related

How to Join a Training

Join Help and FAQs

I can't join my session

Why isn't the download working?

What are the system requirements for using the desktop app?

What are the system requirements for using the Instant Join App?

Which method will I use to join my session?

Why can I see the presentation but not hear the audio?

Do I need an account to join a session as an attendee?

How do I configure GoToTraining to work with firewalls?