HELP FILE

Why can't I change my subscription plan or billing info online?

The online options available to the billing contact vary depending on how the GoToTraining account was initially set up. Most billing contacts can log in to the Billing Center at https://billing.logmeininc.com to manage their GoToTraining billing and subscription info entirely online. However, the billing contacts for larger accounts (referred to as "corporate" accounts) may use a different self-service site known as the Corporate Billing Portal to manage their billing and subscription with a LogMeIn representative.

If you are trying to change your subscription plan, cancel your account, or update your payment method but are unable to follow the online instructions, then one of the following is true:

  • You are not the billing contact for the account.
    Even if you are an account administrator, you might not necessarily have billing rights (which are required for modifying your subscription plan and billing info). Learn more.
  • You are part of a corporate account.
    Most billing contacts can log in to the Billing Center at https://billing.logmeininc.com to manage their GoToTraining billing and subscription info entirely online. However, the billing contacts for larger accounts (referred to as "corporate" accounts) may use a different self-service site known as the Corporate Billing Portal to manage their billing and subscription with a LogMeIn representative. Learn more.
  • Your account is expired.
    If your account is expired, then you or your billing contact will need to renew it before making any additional changes. Learn more.

Note: For more information, please see How do I log in to the Billing Center?

Related

Payment and Billing FAQs

Change Your GoToTraining Subscription Plan

Change Your GoToTraining Payment Method

View Your GoToTraining Invoice History

Reactivate Your GoToTraining Subscription Plan

Who is the billing contact for my account?

What's the difference between online and corporate accounts?

How do I make an online payment via the Corporate Billing Portal?