HELP FILE

Which method will I use to join my session?

If you join using a computer, then the way that you will be launched into session will vary depending on your operating system and web browser. Use the chart below to see which method you will use. Learn more about system requirements.

Operating System Google Chrome Mozilla Firefox Other browsers

Compatible with the desktop app:
  • Windows 7 or later
  • Mac OS X 10.9 (Mavericks) or later
Instant Join app*
Computer or phone audio
Desktop app*
Computer or phone audio
Desktop app*
Computer or phone audio

Not compatible with the desktop app:
  • Windows Vista or earlier
  • Mac OS X 10.8 or earlier
  • Linux/Ubuntu
  • Google Chrome OS
Instant Join app*
Computer or phone audio
Linux only:
Instant Join app
Phone audio
Not available

* These attendees will join with the desktop app instead of the Instant Join app if the organizer has disabled Instant Join in their account settings, then these

Related

How to Join a Training

Join Help and FAQs

I can't join my session

Why isn't the download working?

What are the system requirements for using the desktop app?

What are the system requirements for using the Instant Join App?

Why do I get a "could not connect" error when I try to join a session?

Why can I see the presentation but not hear the audio?

Do I need an account to join a session as an attendee?

How do I configure GoToTraining to work with firewalls?