HELP FILE

What are the system requirements for using the desktop app?

In order to download and install the GoToTraining desktop app onto your computer, it must meet the following requirements:

Operating system Windows 7 – Windows 10
Mac OS X 10.9 (Mavericks) - 10.13 (High Sierra)
Internet connection 1 Mbps or better (broadband recommended)
Software GoToTraining desktop app
JavaScript enabled
Hardware 2GB or more of RAM
Microphone and speakers (USB headset recommended**)
Webcam (to use HDFaces)

Related

How to Join a Training

Join Help and FAQs

I can't join my session

Why isn't the download working?

What are the system requirements for using the Instant Join App?

Which method will I use to join my session?

Why do I get a "could not connect" error when I try to join a session?

Why can I see the presentation but not hear the audio?

Do I need an account to join a session as an attendee?

How do I configure GoToTraining to work with firewalls?