Update users' product settings
Product settings are the attributes of each application – GoToMeeting, GoToWebinar, GoToTraining, and OpenVoice – that can be modified for as a default for your account, or for any user or set of users. This page provides a detailed listing and description of the settings.
For any new account all settings are enabled and active. You can modify the account-level settings to create a default set, especially for settings such as the long distance telephone numbers for conferences, that are company-specific. You can also create settings templates that can be applied when you add users.
Apply and maintain product settings
If you apply product settings using a template during the Add user process, you can assign a set of new users into a group with all the same product settings. Making changes to the whole group ensures that the settings are consistent. You can also make product setting changes to any selected set of users. Or, you can make settings for any individual user.
When you make settings updates to groups, selected sets of users, or individual users you overwrite the prior settings. For changes to more than one user, you cannot see the prior settings.
Audio is configurable or you can use your own conference phone numbers. The audio option is applied when an organizer schedules an event (meeting, training, webinar, etc.) and is included in the event invitation email. You can set audio options for all organizers, groups of users, for specific users, and for specific meetings.
GoToTraining audio options
VoIP – Voice over Internet Protocol (VoIP) is the default Internet audio and is free to all users. Your participants can use their device microphone and speakers for audio. The invite for the event includes a URL that will use VoIP by default.
Long distance number – A number or numbers that your participants can use to call in. The participant's phone service may charge them for the call. You can choose which countries to provide long distance numbers for your attendees. The invite will include the numbers by country.
Toll-free number – OpenVoice is integrated with GoToMeeting/Webinar/Training. This means that you can choose tool-free numbers for specific countries for participants to call. You pay the charges for the toll-free numbers ensuring your participants are not charged for the call. The invite will include the numbers by country. See Use OpenVoice toll-free conferences for details.
Call Me - A callback to United States or Canada numbers. Allows a user to simply answer their phone to join a meeting.
Private audio options
Use my own conference call service – If you have a private conference calling service such as Grasshopper, you can enter the number or numbers from your conference service. The invite will include the numbers.
Save recordings online – Sets whether a training recording is stored locally to the organizer’s device or online in the My Recordings page in the organizer’s GoToTraining account page. Options are Local recording, Cloud recording, or Disabled. Local recordings will save to the user's local computer, and cloud recording will automatically save online. Set to On, the training recordings are stored locally. On Off, the recordings are stored online. If disabled, organizers cannot use the feature or modify the setting for a given event.
Let participants share webcams during training sessions – Sets whether organizers and attendees can share their webcams during the session. Options are Local recording, Cloud recording, or Disabled. Local recordings will save to the user's local computer, and cloud recording will automatically save online. If disabled, organizers cannot use the feature or modify the setting for a given event.
Attendees without the desktop app join in a web browser – Sets the default launch behavior for the organizers’ sessions. If the GoTo session does not detect an associated GoTo app installed on the user’s device, the session will launch in a web browser. Options are Local recording, Cloud recording, or Disabled. Local recordings will save to the user's local computer, and cloud recording will automatically save online. If disabled, organizers cannot use the feature or modify the setting for a given event. If Off, the organizer can turn the feature on for specific events.
Remote Control - Allows users to use the keyboard and mouse on a remote computer.