HELP FILE

Test Your Network Settings (Windows)

If you're on a Windows computer, you can test your network in a couple of different ways.

Applies to paid subscription plans only ( learn more)

Topics in this article:

Test the connection of your desktop software

Install and run the GoToMeeting Connection Wizard

Test the connection of your desktop software

Does something feel off with your training session? You can use the Preferences window to test your GoToTraining connection before or during a session to find out for sure.

1. Open Preferences.

2. Click  Connection in the left navigation.

3. Under "Test your GoToMeeting connection", click Test Connection.

4. Under "Test Results", you'll see one of the following messages:

  • Passed: You've established a connection.
  • Fail: You haven't established a connection. See Join Help and FAQs for troubleshooting info.

Note: You may need to enter your Windows username and password or domain if you have a proxy that prevents you from connecting to GoToTraining. If you don't have a proxy, please check to see that you have the minimum system requirements.

5. Click OK when finished.

Install and run the GoToMeeting Connection Wizard

The GoToMeeting Connection Wizard tests and determines the ideal connection settings that GoToTraining can make within your network. After running the wizard, you can store your optional connection settings on your Windows computer and use those settings in the future to connect to sessions.

1. To begin the test, download the GoToMeeting Connection Wizard.

Note: Are you running GoToTraining v8.7.0, b7155? Download the older version of the Connection Wizard here.

2. Open the G2MConnectionWizard.exe file and run the software when prompted.

3. When the GoToMeeting Connection Wizard launches, click Run the Connection Wizard to start the connection test. GoToMeeting's home page should launch in your default browser. If you're not redirected to www.gotomeeting.com, open your browser and go to that page.

Note: Users should use Advanced Mode only under guidance from a LogMeIn representative.

4. Click OK to continue. The Connection Wizard will determine the best connection setting for your computer when connecting to GoToMeeting. This process may take a few minutes to complete.

5. Once the detection process is complete, click Next.

6. Try out the new connection settings by starting a meeting.

  • If you connect successfully, click Finish to complete the Connection Wizard test.
  • If you are unable to successfully connect, click I still have problems. The following screen will explain the next recommended steps, which are to Contact Global Customer Support for further troubleshooting. You may be asked to provide a GoToMeeting Connection Wizard report by clicking Wizard Report.

Related

Organizer Quick Start

How to log in

Join a Test Session

System Requirements for Attendees