HELP FILE

System Requirements for Attendees

You can attend a training from anywhere, anytime using a compatible computer or mobile device! If you are an organizer, see System Requirements for Organizers.

Join by downloading on Windows or Mac

To get the most out of GoToTraining, you can download and install the full-featured desktop software on your Windows and Mac computer. Learn more.

Operating system Windows 7 – Windows 10
Mac OS X 10.9 (Mavericks) - macOS Mojave 10.14
Internet connection 1 Mbps or better (broadband recommended)
Software GoToTraining desktop app
JavaScript enabled
Hardware 2GB or more of RAM
Microphone and speakers (USB headset recommended**)
Webcam (to use HDFaces)
To save you time, we've designed the desktop software to automatically install itself when you join a session. When you click Download below, you will be launched into the waiting room a test meeting.
Note that this is not a live session, so as soon as you see the confirmation screen appear you can exit.

Windows


Mac

Join from a web browser (no download required)

Using the GoToTraining Instant Join app, you can join trainings entirely within your web browser (rather than installing and using the GoToTraining desktop app). Learn more.

Note: In order for attendees to join sessions using the Instant Join app, the session organizer must have it enabled in their account settings.

Operating system Windows
Mac
Linux / Ubuntu
Google Chrome OS (Chromebook)
Web Browser Google Chrome (most recent 2 versions)
Mozilla Firefox (most recent 2 versions) (Linux only)
Internet connection 1 Mbps or better (broadband recommended)
3G connection or better (WiFi recommended for VoIP audio) for Chromebooks
Software None
Hardware Microphone and speakers (headset recommended**)

** Note: Most devices have built-in speakers, but you will get much better audio quality while using VoIP if you use a headset. You can also use your phone to dial in to the audio connection.

Join from iOS

You can use the GoToTraining app for iOS to join trainings and present from anywhere! Learn more.

Operating system iOS 9 - iOS 12
Device iPhone 4s or later
iPad 2 or later
Internet connection 3G connection or better (WiFi recommended for VoIP audio)
Software Free GoToTraining App from the App Store
Hardware Microphone and speakers (headset recommended**)

Join from Android

Download the GoToTraining app for Android to schedule and join trainings from anywhere. Learn more.

Operating system Android 4.4 (Kit Kat) - Android 8 (Oreo)
Note: Some features offered on the Android app are only available for Android 5.0 (Lollipop).
Internet connection 3G connection or better (WiFi recommended for VoIP audio)
Software Free GoToTraining App from the Google Play Store
Hardware Microphone and speakers (headset recommended**)

** Note: Most devices have built-in speakers, but you will get much better audio quality while using VoIP if you use a headset. You can also use your phone to dial in to the audio connection.

Related

System Requirements for Organizers

Organizer Quick Start

How to log in

Test Your Network Settings (Windows)

Join a Test Session