HELP FILE

I can't join my session

We're sorry you can't connect to your session! Let's see if we can fix that.

Install the software

Try downloading the desktop app directly by clicking the links below. Once it installs, try joining the session again.

Note: When you click the Download button below, you will be launched into a test session.

Windows


Mac

See troubleshooting tips

Here are some additional troubleshooting resources for installing the desktop app.

Related

How to Join a Training

Join a Test Session