HELP FILE
How to log in
When you create a new account, or receive notification that you have a new LogMeIn product account through your company, you can use your email address and password to access the applications.
Topics in this article:
Log in with a regular account
The majority of organizers use the same email address and password to sign in as they did when they initially signed up for or were invited to an account.
- Go to https://myaccount.logmeininc.com.
- Enter the email address and password used for your account. If desired, check the box to enable the "Remember me" option.
- Click Sign in.
- If prompted, verify your login.
Note: If the "Remember me" option was enabled before your company enforced Enterprise Sign-In (SSO) as your only login method, your login session will remain unaffected, and the next time you are prompted to log in you must log in using single sign-on.
Note:If you receive an error, you may be configured to use single sign-on. Try clicking My Company ID and entering your email address there.
Log in using single sign-on
For some organizers who are part of large companies, their IT Admin may have enabled and/or enforced Enterprise Sign-In (single sign-on). This means they use the same username/password to log in to GoToTraining as they do to log in to other work systems (like their email or work-issued computer).
- Go to https://myaccount.logmeininc.com.
- Enter your company email address. If you are not automatically redirected, you can click My Company ID, then enter your company email address and click Continue.
- You will be redirected to your company's sign-in page, where you can proceed to log in with your company credentials.
Note: If you receive an error, you might not be configured to use single sign-on. Try clicking I have my own email address to return to the default Sign In page, then try again.
Interested in enforcing single sign-on as your users' only login method for accessing their LogMeIn product account? For more information, please contact Customer Care by scrolling to the bottom of this article and selecting a contact option.
Log in with social media
You can choose to sign in using one of your existing social media accounts, such as Facebook, Google +, LinkedIn, or Microsoft. This ensures that while you are logged into the social provider on your device, you can access your LogMeIn product with no additional login. You can choose to login in this way at any time.
- Go to https://myaccount.logmeininc.com.
- At the bottom of the screen, click the Facebook, Google, LinkedIn, or Microsoft logo.
- Follow the on-screen instructions for linking your accounts together. You will be sent to the social sign-in provider to view the terms. If you have logged into a product as an attendee using your email, and trial or purchase a LogMeIn product with the same email address, you will be requested to login again with your email to proceed.
- For future logins to your GoToTraining account, if you are already logged into the provider, you can launch GoToTraining with no further login. If you are not logged into your provider, you step through that provider’s login.
Log in to the Admin Center
If you are an account administrator, you can log into the Admin Center at https://admin.logmeininc.com to manage your users and account settings.
You can then use the same steps to log in as those laid out for organizers above (a regular account, a Company ID, or a social media account).
Note that if you also have an organizer account, you can access the Admin Center from the toolbar while logged in. Learn more.
Troubleshooting
If you're having trouble logging in to your account, try the following:
- You may be trying to log in with the wrong type of Login ID. Click the My Company ID link or I have my own email address link, then try logging in again.
- Try resetting your password.
- You might not have an organizer account at all; see Why am I being asked to log in? for more information.
- If you still can't log in, contact Support.
Forgot your password?
If you can't remember your password, you can reset it using your email address.
- Go to the Forgot password? page.
- Enter your login email address and click Reset Password.
- Soon you’ll receive a Forgot Your Password email. Click the link inside to create a new password. If desired, check the box for the "Sign out of all sessions" option to ensure your account is not being accessed from any other device. Learn more about managing trusted devices.
If you don't get the email, see Why didn't I get my "Reset Password" email?
Related
Test Your Network Settings (Windows)
System Requirements for Organizers