HELP FILE

How do I verify my login?

Some GoToTraining users may be prompted to complete additional verification steps when they log in to access their LogMeIn account.

Why am I being asked to verify?

The security of your GoToTraining account is our highest priority. If we detect unusual activity or a login attempt from an unidentified yet suspicious location, we want to verify that it's really you logging in to access your account.

How do I verify my login?

For unverified locations:

  1. After logging in to GoToTraining, you are prompted with a message that instructs you to verify your email address.
  2. An email notification is sent to the inbox of your GoToTraining account email address. Go to your inbox and copy the code from the "Email verification" message.
  3. Paste the code in the "Verification code" field, then click Continue.
  4. Once verified, you are logged in to your GoToTraining account.

For unidentified locations (deemed malicious):

If you are actively logged in to your account via the Web App and a login attempt is made from an unidentified location, you are immediately logged out of your account and your account will remain locked until you reset your password to unlock it, as follows:

  • Once you are automatically logged out, a message is displayed, "Your account has been locked because of an unidentified sign in attempt" to inform you why your account is locked. Reset your password to gain access to your account again.

What if I can't access the inbox where the email was sent?

If your GoToTraining user accounts are generic email addresses that are not linked to an active inbox, please contact Customer Care for further assistance.