General GoToTraining FAQs
Archived recordings and course Materials are saved for the lifetime of your account or until you delete them. Each organizer has up to 2GB of storage space for uploaded files and recordings. If you are a corporate customer, you may purchase more storage space by contacting your account manager.
You can launch Tests before, during and after a training. The same Test can be used once before the training, once during the training and once after the training. See Tests to learn more about when you can launch Tests.
- Before training: Test link will appear on Registration Confirmation page and in the confirmation email.
- During training: You decide when to launch the Test during the training.
- After training: Test link will appear in the follow-up email.
What are the character limits for training titles/descriptions, registration questions, Tests and Polls?
|Training title||128 characters|
|Training description||2,048 characters|
|Registration question||255 characters|
|Optional answer to question||128 characters|
|Test question||512 characters|
|Test answer||128 characters|
|Short answer||256 characters|
|Poll question||128 characters|
|Optional Poll answer||60 characters|
GoToTraining is packaged with integrated audio at no extra cost. You can choose to provide audio through VoIP (Voice over IP), phone numbers or both. Attendees joining audio through VoIP are not charged. Attendees joining audio through the conference number provided through GoToTraining Integrated Audio use a toll-based number; the charge to attendees is dictated by their telephone provider. GoToTraining supports Integrated Toll-Free Audio, but only on corporate plans.
Yes, Tests, Polls and Materials can be added or deleted during a training.
See Catalogs to learn how to create and add/remove trainings from a Catalog.
Yes, you can create as many Catalogs as you want. All organizers within a corporate account share Catalogs.
The Library stores Materials, Tests, Polls and Evaluations that are available for unlimited reuse. Any edits or deletions will affect all trainings using these items. Organizers on corporate plans are encouraged to communicate with all co-organizers on their account before making changes.
Learn how to upload, share and manage recordings. You can only upload recordings (.WMV or .MP4) you created using GoToTraining.
Yes, you can brand trainings with a logo and page color, which will appear on registration pages, emails and in the Waiting Room (a virtual room where attendees wait for the session to begin). You can also customize registration settings, including creating registration questions and adding registration fields.
Organizers on individual plans can add a logo to their account on the Settings page. Organizers on corporate plans must have their company administrator add the logo.
You may upload any file to your Library under Materials as long as it does not exceed 500MB in size.
No, you can launch the Timer at any time during a live training. In addition to breaks, you can use it for timing Tests or other exercises.