TROUBLESHOOTING

Host Computer Says In Session

Issue

Can't connect to host computer because it says it is In Session

Objective

Environment

  • GoToMyPC

Procedure

Answer

Cause

This means someone is already connected to this host computer from another location, or a previous session did not end cleanly and has not yet timed out.

Resolution

To terminate the open session:

  1. Click on the In Session button
  2. Click Connect to access your machine.

Additional Information