TROUBLESHOOTING

GoToOpener Encountered an Error, GoToMyPC failed to install

Issue

Unable to connect to host, error given is either:
GoToOpener Encountered an Error, GoToMyPC failed to install
or
Citrix Online Launcher Encountered an Error, GoToMyPC failed to install
 

Objective

Environment

GoToMyPC

Procedure

Answer

Cause

Resolution

  1. Add security exception to firewall
  2. Uninstall Citrix Online Launcher or GoToOpener
  3. Restart machine
  4. Reattempt connection

Additional Information