TROUBLESHOOTING

GoToMyPC was unable to create the desktop shortcut to "Host".

Issue

An error is presented when trying to create a Desktop Shortcut

Desktop Shortcut - GoToMyPC
GoToMyPC was unable to create the desktop shortcut to "Host".

Objective

Environment

  • GoToMyPC Client
  • Windows

Procedure

Answer

Cause

Permission or sharing settings causes access problems.

Resolution

Note: Steps are to be taken on the client.

  1. Download the
    Shortcut TroubleshooterGoToMyPC
  2. Right click GoToMyPC_Shortcut_Troubleshooter.bat
  3. Click Run as Administrator
  4. Wait for tool to complete
  5. Try creating shortcut again

Additional Information