TROUBLESHOOTING

GoToMyPC Screen Blanking on Windows is not Working Correctly or Causes Crashes

Issue

  • Screen blanking does not work
  • monblanking driver causes crashes on host
  • Hardware overlay causes crashes on host

Objective

Environment

  • GoToMyPC build 1775
  • Windows

Procedure

Answer

Cause

Some hardware configurations or graphics drivers may not work well with monblanking driver, hardware overlay, or both. This batch file provides options for users to change which method(s) are being used.

Resolution

  1. Visit the GoToMyPC Screen Blanking Configuration Tool on the host computer
  2. Download GoToMyPC_Screen_Blanking_Configuration_Tool_1775.bat
  3. Right click GoToMyPC_Screen_Blanking_Configuration_Tool_1775.bat
  4. Click Run as administrator
  5. Click Yes when User Account Control asks if you want to run the file.
  6. Wait while the tool gathers diagnostic information
  7. Press the number between 1 and 4 that best suits your screen blanking needs.
  8. Press Enter
  9. Wait while the tool performs the requested operation
  10. Press any key to continue
  11. Press 5
  12. Press Enter

Additional Information

Currently, the monblanking driver may not blank some laptops, some all-in-one built-in displays, and displays attached with Display Port.
The Hardware Overlay method can only blank one monitor for each graphics card present.