TROUBLESHOOTING

GoToMyPC Print Assistant does not print landscape

Issue

Files in text formats print in portrait mode only

Objective

Environment

  • GoToMyPC
  • b 1930 or 1943
  • Mac client
  • text format print job

Procedure

Answer

Cause

Under investigation by Engineering

Resolution

Workaround:

  1. Print text job to PDF
  2. Print PDF through Print Assistant

Additional Information

Image formats will print successfully in landscape mode. This issue is only found with text formats.