TROUBLESHOOTING

GoToMyPC Android App remains in Portrait Mode

Issue

GoToMyPC Android App remains in portrait mode

Objective

Environment

  • GoToMyPC
  • Android 7.0

Procedure

Answer

Cause

This is a workaround for an issue where the app became unresponsive while changing orientation.

Resolution

Previously, Android users running Android OS 7 (Nougat) experienced the app becoming unresponsive when they changed their device orientation from portrait to landscape mode. As a workaround for this bug and while the team investigates the issue further, the GoToMyPC app will now lock the orientation in portrait mode while users are in session.

Additional Information