TROUBLESHOOTING

Error: 'The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2502'

Issue

  • Error when uninstalling GoToMyPC from a Windows machine
  • Error: 'The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2502'
Uninstall Error for GoToMyPC
 

Objective

Environment

  • GoToMyPC
  • Windows

Procedure

Answer

Cause

Resolution

  1. Download the Microsoft Fixit tool here
  2. Install and run the Microsft Fixit tool
  3. Select Uninstall
  4. Select GoToMyPC

Additional Information