TROUBLESHOOTING

Error: GoToMyPC has encountered a problem and needs to end this session

Issue

GoToMyPC has encountered a problem and needs to end this session

Objective

Environment

GoToMyPC

Procedure

Answer

Cause

GoToMyPC service is not running properly on your host computer.

Resolution

  1. Locate the GoToMyPC icon in the system tray
  2. Right click on the MYPC icon and select Quit
  3. Click Yes
  4. Click Start
  5. Click Run or click in the search box
  6. Type services.msc and press enter
  7. In the list of services locate the GoToMyPC service
  8. Right click on the GoToMyPC service
  9. Select Start or Restart

Or
  1. reinstall software on Host machine

Or
  1. If this is occurring as soon as the connection to the Host is made, please try turning off Screen Blanking as a workaround.

Additional Information