TROUBLESHOOTING

Ctrl Alt Delete is not being sent from Client to Host

Issue

All basic troubleshooting has already been done and Ctrl Alt Delete is not being sent from Client to Host.
 

Objective

Environment

  • GoToMyPC
  • Windows Host

Procedure

Answer

Cause

Incorrect registry key values

Resolution

Basic Troubleshooting Steps:


Advanced Steps:
After you have followed the steps above, if you are still unable to send ctrl+alt+delete, please run the following bat file as administrator on the affected host computer:
Send CAD Bat File
This bat file will automatically correct the necessary registry keys to send ctrl+alt+delete.  You must reboot the host computer after running this bat file.

Additional Information