TROUBLESHOOTING

Ctrl Alt Delete is not being sent from Client to Host

Issue

All basic troubleshooting has already been done and Ctrl+Alt+Delete is not being sent from Client to Host.
 

Objective

Environment

  • GoToMyPC
  • Windows Host

Procedure

Answer

Cause

Incorrect UAC settings or registry key values

Resolution

Basic Troubleshooting Steps:


Advanced Steps:
After you have followed the steps above, if you are still unable to send ctrl+alt+delete, please run the following bat file as administrator on the affected host computer:
Send CAD Bat File
This bat file will automatically correct the necessary registry keys to send ctrl+alt+delete.  You must reboot the host computer after running this bat file.

Additional Information