Can't Connect To A Windows Host Computer
"My Computers" page lists host computer as "Unavailable" or clicking 'Connect' never establishes a connection.
There are three issues that may cause a host computer to go unavailable:
The host computer is powered off or in sleep mode
The GoToMyPC host software is not running
The host computer is not connected to the Internet
- Confirm host computer is turned on and not in sleep mode
- Confirm GoToMyPC is running (look for system tray icon) on host computer
- Ensure host computer can access the Internet (try navigating to www.google.com or another webpage)
- Confirm your security software allows GoToMyPC to access the Internet
Information on Sleep mode : http://windows.microsoft.com/en-us/windows7/Sleep-and-hibernation-frequently-asked-questions
If MyPC icon is not in the system tray on Windows: https://lmi.my.salesforce.com/articles/en_US/Troubleshoot/My-gotomypc-icon-is-missing-from-my-system-tray/p
If MyPC icon is not in the menu bar on Mac OS X: Reboot the Mac
For assistance allowing GoToMyPC in security software, please contact security software provider.