QUESTION AND ANSWER

Why did my GoToMyPC password expire?

Issue

Objective

Environment

GoToMyPC website

Procedure

Answer

Currently GoToMyPC Personal and GoToMyPC Pro accounts do not have password expiration policies implemented. 

  • If you are not able to access your account you can trigger a forgot password reset from the log in page.
  • If you recently reset your password and your browser or device is auto filling the password it may be auto filling the previous password. 
  • When resetting your password make sure to recreate shortcuts on your desktop and reinstall mobile apps as these will hang on to old passwords. 

Note: If you are a manager for a GoToMyPC Pro or Corporate account, there are separate logins for your manager and end user account. 

Cause

Resolution

Additional Information

Corporate accounts do have the ability to set password expiration policies, if on a corporate account please reach out to company account administrator for additional details.