QUESTION AND ANSWER

Why are the function keys F1 - F12 on Mac client not working at Windows host?

Issue

Objective

Environment

  • GoToMyPC
  • Windows host
  • Mac client

Procedure

Answer

The function keys on newer Macs have been assigned for local control such as monitor brightness, volume, etc. In this mode, these will not pass correctly to the functions on the Windows host. To fix this, the keyboard function must be changed in the Mac system preferences:

  1. Click on the Apple at upper left
  2. Select System Preferences
  3. Select Keyboard
  4. Click on the checkbox next to Use all F1, F2, etc, keys as standard function keys

Cause

Resolution

Additional Information