HELP FILE

Symptom

When installing the printer drivers to a host computer, I get the following error message:

The specified location does not contain information about your hardware.

Cause

The error message appears when the Add Printer Wizard fails to install the selected .inf setup file, usually due to an incorrect driver.

Resolution

Verify the driver from the manufacturer's website. Some print drivers include several .inf files. If the first fails, direct the Add Printer Wizard to a different .inf file.

Important:  Printer drivers are either 32-bit or 64-bit. You must use the same driver version as your computer's Windows version