Why am I getting a "GoToMyPC has encountered a problem and needs to end this session" error message?

GoToMyPC has encountered a problem and needs to end this session.

A. Restart GoToMyPC

  1. Locate the GoToMyPC icon in the system tray
  2. Right click on the MYPC icon and select Quit
  3. Click Yes
  4. Click Start
  5. Click Run or click in the search box
  6. Type services.msc and press enter
  7. In the list of services locate the GoToMyPC service
  8. Right click on the GoToMyPC service
  9. Select Start or Restart

B. Reinstall GoToMyPC software on Host machine

C. If this is occurring as soon as the connection to the Host is made, please try turning of Screen Blanking as a workaround.