Which GoToMyPC files need firewall permissions?

If you experience connection difficulties, then you may need to configure your firewall to accept the following GoToMyPC components.

These GoToMyPC files must be granted permission in your firewall's settings.

g2comm.exeg2simpleft.exe
g2fileh.execg2pre.exe
g2host.exeg2processfactory.exe
g2mainh.exeg2vistahelper.exe
g2printh.exeg2tray.exe
g2svc.exegopcsrv.exe
g2audioh.exe

To locate GoToMyPC files on a 64-bit version of Windows

Note: If you cannot locate your files using this path, you may have a 32-bit version of Vista or Windows 7. In that case, please refer to the directions above.

1. Open your firewall and locate the permission settings feature.

2. Navigate to the GoToMyPC files.

  • Open My Computer.
  • Double-click (C): Local Disk.
  • Double-click Program Files (x86).

  • Double-click GoToMyPC.

  • Select g2comm.exe.

3. Set permissions to accept or allow g2comm.exe access to the internet in your firewall's settings.

To locate GoToMyPC files on a 32-bit version of Windows

1. Open your firewall and locate the permission settings feature.

2. Navigate to the GoToMyPC files.

  •  From the Windows Start menu, click Computer
  •  Double-click (C): Local Disk.

  •  Double-click Program Files.

  • Double-click GoToMyPC.

  • Select g2comm.exe.

3. Set permissions to accept all g2comm.exe access to the internet in your firewall's settings.

Update your security software

If you are using an older or expired security software, we recommend that you update it with the most recent version from its manufacturer. Even if a security program expires, its firewall component may still be active and could still cause GoToMyPC connection failures. If your security or firewall program has expired, we recommend either renewing the license so that you may configure its firewall or uninstall it and utilize a different security or firewall solution.

GoToMyPC periodically releases updates for both host and client software. You may need to update your security software to the appropriate version provided by your manufacturer in order for it to recognize newer versions of the GoToMyPC software.