HELP FILE

What's New?

What's new in the iOS app (v4.5.0) – Sep. 13, 2018

What's new in the desktop app (v10.0.0, b2324) – June 18, 2018

What's new on the web – June 2018

  • Bug fixes and minor changes

What's new on the web – May 2018

  • Web updates to system requirements
  • GDPR updates
  • Value-added tax (VAT) has been added for Turkey

What's new on the web – Apr. 2018

What's new on the web – Mar. 2018

  • GDPR compliance
  • Fix for some users hitting an error after logging in if they dismissed the LastPass activation window
  • Users in Taiwan and Iceland are now taxed

What's new on the web – Feb. 2018

  • Fix for customers with special characters in their email address unable to log in
  • Fix for some invoices missing the Value-Added Tax fields
  • Additional bug fixes & minor changes

What's new on the web – Jan. 26, 2018

  • Complimentary LastPass license for some Personal plan users
  • Bug fixes & minor changes

What's new in the desktop app (v9.6.0, b2220) – Dec. 18, 2017

  • The installer check has been removed so users on unsupported browsers can get the latest domain changess
  • Fix for app closing after connection has been made to the host computer

What's new in the desktop app (v9.6.0, b2215) – Oct. 20, 2017

  • Updates to system requirements (Windows 7 or Mac 10.11 or later)
  • Fix for inability to reconnect from desktop shortcut
  • Additional bug fixes & minor changes

What's new on the web – Sept. 29, 2017

  • Updates to price change on "Purchase Plan" page

What's new on the web – Aug. 16, 2017

What's new in the desktop app (v9.5.0, b2197) – July 30, 2017

  • Rebranding changes
  • Minor fixes & changes

What's new on the web – July 20, 2017

  • Rebranding changes to the Connection Wizard
  • Promotion offers for past and expired customers
  • Tax updates for accounts based in India

What's new in the GoToMyPC App for Android (v4.3) – June 19, 2017

What's new in the GoToMyPC App for iOS (v4.4) – June 19, 2017

What's new on the web – May 22, 2017

  • Bug fixes & minor changes

What's new on the web – Apr. 28, 2017

  • Ability to cancel plans online has been removed so users must now call Customer Care
  • Free trials shortened to one week
  • New "subscription cancellation" message notifying users that they must call in to cancel accounts
  • New email verification for Personal trial accounts
  • Bug fixes & minor changes

What's new in the desktop app (v9.4.0, b2149) – Apr. 3, 2017

  • Screen blanking on Mac host computers
  • Added "NovaPDF" to installation information
  • Fix for unavailable Mac host computers
  • Fix for inability to blank screen on dual monitors
  • Fix for app freezing after log in

What's new on the web – Apr. 17, 2017

What's new in the GoToMyPC App for Android – Mar. 29, 2017

  • Fix for app crashing
  • Minor fixes and changes

What's new on the web – Mar. 22, 2017

  • "Do not show" option added to beta invitation
  • Updated tooltip for India and Japan's Tax Number field
  • New format for India Service Tax number validation
  • Bug fixes

What's new on the web – Feb. 27, 2017

  • Limited support for Mac OS X 10.6 (Snow Leopard)
  • Fix for inability to sign up for new account
  • Fix for inability to reinvite deleted users
  • New password expiration message
  • Removal for Java Viewer
  • Minor changes and fixes

What's new in the desktop app (v9.3.0, b2014) – Feb. 23, 2017

  • Fix for hanging Mac Viewer
  • Minor fixes and changes

What's new on the web – Feb. 1, 2017

  • Removal of "GoToMyPC" branding
  • Updated invoice emails and receipts

What's new in the GoToMyPC App for iOS (v4.3.1994) – Feb. 1, 2017

  • Removal of "GoToMyPC" branding

What's new in the GoToMyPC App for Android (v4.1.1994) – Feb. 1, 2017

  • Removal of "GoToMyPC" branding

What's new in the desktop app (v9.3.0, b2010) – Feb. 1, 2017

  • Removal and replacement of "GoToMyPC" branding
  • Fix for inability to blank screen on dual monitors (limited)

What's new on the web – Dec. 22, 2016

What's new on the web – Nov. 29, 2016

  • Renamed "Web Account" to "Account Password Lockout"
  • New account transfer message
  • Previous improvements to invoice emails and account pages reverted
  • South African Revenue Service number added to invoice and receipts
  • Permanent Account Number (PAN) added to invoice and receipts

What's new on the web – Nov. 9, 2016

  • Backend fixes and changes

What's new in the GoToMyPC App for Android (v4.1.1930) – Oct. 24, 2016

  • Support for Android OS 7 (Nougat)
  • Offline computers now called "unavailable"
  • Fix for inability to log in with 2-step verification
  • Fix for app crashing on GoToMyPC App for Android v4.0.1724
  • Minor changes

What's new in the web app – Oct. 23, 2016

  • Fix for remaining password after hitting error
  • Fix for spam accounts

What's new in the web app – Oct. 2, 2016

  • Phone call verification disabled for trial users
  • Changes to invoice currency conversation and Value Added Tax (VAT)
  • Fix for app hanging on Macs

What's new in the desktop app (v9.2.0, b1930) – Oct. 2, 2016

What's new in the web app – Aug. 30, 2016

  • Improvements to invoice emails and receipts
  • Phone call verification disabled for trial users

What's new in the web app – Aug. 22, 2016

  • Improvements to password error messagse

What's new on the web – Aug. 5, 2016

What's new in the web app – July 25, 2016

What's new in the desktop app (v9.1.0, b1875) – July 7, 2016

  • New account password and access code check
  • Fix for inaccessible area in full screen mode
  • Fix for inaccurate connection test
  • Minor fixes and changes

What's new on the web – June 18, 2016

What's new in the GoToMyPC App for iOS (v4.3.1840) – June 6, 2016

  • New IPv6 support
  • Connection improvements

What's new on the web – May 31, 2016

  • New error message for billing information
  • Fix for incorrect time zone shown on My Computers page

What's new in the desktop app (9.0.0, b1826) – May 25, 2016

  • Connection improvements
  • Bug fixes

What's new in the desktop app (v8.5, b1752) – Feb. 17, 2016

  • New security time-out article (Windows & Mac)
  • Bug fixes (Windows & Mac)
  • GoToMyPC printer improvements (Windows)
  • Connection failure now redirects users to support site (Mac)

What's new on the web – Feb. 7, 2016

  • Password limitations
  • Terms of Service update for KPN Corporate users

What's new in the GoToMyPC App for iOS (v4.2.1736) – Jan. 27, 2016

  • Status added to the My Computers screen
  • Bug fixes & minor changes

What's new on the web – Jan. 19, 2016

What's new on the web – Dec. 17, 2015

  • Changes to the purchase flow

What's new in the GoToMyPC App for Android (v4.0.1724) – Dec. 4, 2015

  • Text updates
  • Bug fix

What's new on the web – Nov. 2, 2015

  • Text updates
  • Fix for installing GoToMyPC on Windows XP

What's new in the Mac desktop app – Oct. 4, 2015

  • Improved timeout feature
  • Security improvements for Corporate account users
  • Bug fixes

What's new in the Windows desktop app – Oct. 4, 2015

  • Pre-populated host computer name
  • Improvements to collecting feedback
  • Security improvements for Corporate account users
  • Improvements to Remote Desktop Protocol (RDP) users
  • Fix for screen blanking and multiple monitor issues
  • Fix for Remote Desktop Protocol (RDP) issues
  • Fix for printer issues
  • General fixes

What's new in the GoToMyPC App for iOS (v4.1.1698.0) – Sept. 15, 2015

  • iOS 6 no longer supported
  • Bug fixes

What's new on the web – Sept. 8, 2015

  • Fix in User Management Tool's download link
  • Improvements

What's new in the desktop app (v1.0, b415) – Aug. 6, 2015