HELP FILE

Using GoToMyPC with a Client Computer Firewall

GoToMyPC provides a secure connection to your host computer from a client computer using temporary, downloadable software, which can make configuring GoToMyPC with firewalls difficult.

If a client computer remains stuck on Initializing connection with your host computer, then you may be experiencing this issue.

Try these to resolve your client computer connectivity issue:

Use another computer

To eliminate the possibility that the connection problem is an account-related issue you can start a GoToMyPC session from another client computer. If the problem seems limited to one computer, then it may be related to your security software. If GoToMyPC connects successfully, attempt to enable your firewall with GoToMyPC by following the instructions below.

Enable your client computer's firewall with GoToMyPC

Your security software should allow you to create an exception for GoToMyPC. Although, GoToMyPC is downloaded to a location of your choice, the software runs from a temporary location on your computer.

Note: Some firewalls may allow a connection if you create an exception for the downloadable file gotomypc-start.exe, regardless of whether g2viewer.exe has also been exempted.

To enable your client computer's firewall with GoToMyPC

1. From the GoToMyPC website, log in to your account.

2. If you have multiple accounts associated with one email address, choose the account you want to access and click Go.

3. Choose the PC you want to connect to and click the Connect button.

4. On the connection status page, click the manually download GoToMyPC link.

5. Run gotomypc-start.exe.

6. Open Windows Explorer and type %temp% into the address bar.

7. Open the most recently updated G2_### folder (g2viewer.exe should be within the folder).

8. Note the file path (C:\Users\(your user name)\AppData\Local\Temp\G2_570 or similar).

9. Open your firewall software and use the file path to navigate to and authorize the temporary file g2viewer.exe to complete the exception.

Update your security software

If you are using older security software, we recommend that you update it with the most recent version from its manufacturer.

GoToMyPC periodically releases updates for both host and client software. You may need to update your security software to the appropriate version provided by your manufacturer in order for it to recognize newer versions of the GoToMyPC software.

Contact Global Customer Support if you need additional assistance.

Related Topics

Firewalls and GoToMyPC

Locate Files for Firewall Permissions

McAfee Firewalls

Norton Firewalls

CA Firewalls

Kaspersky Firewalls

Additional Resources