In Session Status

If one of your computers is labeled as "In Session" on the My Computers page, one of these conditions may be the reason:

  • You have not reloaded the My Computers page since you last connected to your host Mac or PC. Click the browser refresh.
  • The host computer has not yet sent notification to the GoToMyPC servers that it is no longer in session. Wait a few minutes and reload the My Computers page.
  • You are on a GoToMyPC Corporate account with Shared Access enabled and the PC is currently being accessed by another user. If you click the Connect button, you will disconnect the other user. If you have any questions about shared access to your PC, please contact your administrator.